Terms & Conditions

Welcome to Relxsales.com. By using our website or placing an order with us, you agree to the following terms and conditions.

Relx Sales provides online retail sales of vape products and related products.

Products and Product Information

We aim to ensure that product descriptions, images, prices and availability displayed on our website are accurate and up to date.

Product availability may change from time to time. We reserve the right to correct errors, update product information or make changes to products and pricing where necessary.

Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to review, accept or decline an order where necessary, including where product availability, pricing or other information displayed on the website is incorrect.

An order is processed for dispatch once payment has been received and cleared.

Payment

We currently accept payment by direct bank transfer.

Payment instructions are provided during checkout. Please use your Order ID as the payment reference when making your payment.

For further information about payment, please see our Payment Methods page.

Delivery

We currently offer delivery within Australia.

Delivery is sent via Australia Post Express. Delivery times may vary depending on the destination and other circumstances outside our control.

For information about shipping charges, dispatch times and delivery, please see our Shipping page.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible before the order is dispatched.

We will do our best to assist with requests received before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Refunds and Returns

If you receive a damaged, faulty or incorrect product, please contact us as soon as possible.

For information about returns, refunds, damaged or incorrect products and return arrangements, please see our Refund & Returns Policy.

Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including their name, delivery address, email address and other required details.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

Age and Legal Requirements

Customers are responsible for complying with all applicable laws and regulations relating to the purchase, possession and use of vaping products.

Where a prescription or other legal requirement applies, customers are responsible for ensuring that they meet the relevant requirements before placing an order.

Website Use

You agree to use Relxsales.com only for lawful purposes.

You must not use the website in a way that could damage, disrupt or interfere with the operation or security of the website.

Website Information

We make reasonable efforts to keep the information on our website accurate and current. However, information may occasionally contain errors or become outdated.

We reserve the right to correct information and make changes to the website, products, prices and availability where necessary.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, availability or policies of third-party websites.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Email: Vapingstoresad@gmail.com or info@relxsales.com

Customer Support Hours: 9:00 am – 10:00 pm Sydney local time, 7 days a week.