At Relxsales.com, we want our customers to receive their orders in good condition and as described on our website. If you receive a faulty, damaged or incorrect product, please contact us as soon as possible so we can review the issue and assist you.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty or contains an incorrect product, please contact us as soon as possible after delivery.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
We will review the circumstances and advise you of the available options in accordance with our returns policy and applicable requirements.
Change of Mind
If you have changed your mind about an order, please contact us before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Any return or refund request will be assessed based on the circumstances of the order and the applicable requirements.
Returns
Please contact us before sending any product back.
Do not return products to the manufacturer unless we specifically instruct you to do so.
If a return is approved, we will provide instructions on how and where to return the product.
Products returned without prior contact may not be accepted.
Refunds
Where a refund is approved, we will confirm the refund process with you.
As we currently accept payment by direct bank transfer, approved refunds will be arranged using the appropriate payment details provided by the customer.
Refund processing times may vary depending on the circumstances and the relevant banking processes.
Order Cancellation
We process orders promptly for dispatch.
If you need to cancel or change an order, please contact us as soon as possible before the order is dispatched. We will do our best to assist where the order has not yet been shipped.
Once an order has been dispatched, cancellation may no longer be possible.
Return Shipping
Where a return is required, we will advise you about the return shipping arrangements after reviewing your request.
Please do not send a product back before contacting us and receiving return instructions.
Proof of Purchase
We may require your order number, receipt or other proof of purchase when assessing a return or refund request.
Contact Us
If you have any questions about refunds or returns, please contact our team.
Email: Vapingstoresad@gmail.com or info@relxsales.com
Customer Support Hours: 9:00 am – 10:00 pm Sydney local time, 7 days a week.