At Relxsales.com, we respect your privacy and are committed to protecting the personal information you provide when using our website.
Information We Collect
We may collect information you provide when you place an order, create an account, contact us or otherwise use our website. This may include your name, billing and delivery address, email address, phone number and order details.
We may also collect technical information such as your IP address, browser type and device information when you visit our website.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange delivery and provide tracking information
- Respond to your enquiries and provide customer support
- Manage your account
- Maintain and improve our website and services
- Prevent fraud and protect the security of our website
- Comply with applicable legal and regulatory requirements
Payment Information
We currently accept payment by direct bank transfer.
Payment instructions are provided during checkout. We do not request or store your credit or debit card details because card payments are not currently available on our website.
Cookies
Our website may use cookies and similar technologies to support essential website functions, remember your preferences and improve your browsing experience.
Some third-party services used on our website may also use cookies in accordance with their own privacy policies.
How We Share Your Information
We may share relevant information with service providers where necessary to process orders, arrange delivery, provide website services, prevent fraud or comply with legal requirements.
We do not sell your personal information to third parties.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records and meet our legal and regulatory obligations.
Your Privacy Rights
You may contact us to request access to the personal information we hold about you or to request that inaccurate information be corrected.
Where applicable, you may also request deletion of your personal information, subject to any legal or administrative requirements that require us to retain certain information.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Services
Our website may contain links to or use services provided by third parties. These third parties may collect or process information in accordance with their own privacy policies.
We recommend reviewing the privacy policies of any third-party services you use through our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: Vapingstoresad@gmail.com or info@relxsales.com
Customer Support Hours: 9:00 am – 10:00 pm Sydney local time, 7 days a week.